This Privacy Policy (“Policy”) describes how Intech Cybersecurity & Services LLC, doing business as IntechMedia and IntechMedia24/7 (collectively, “Intech,” “we,” “our,” or “us”), collects, uses, discloses, transfers, retains, and safeguards personal information in connection with our websites (including intechmedia247.com and associated subdomains), applications, artificial-intelligence (including voice AI) products, professional services, and self-service tools (collectively, the “Services”). This Policy is incorporated by reference into our Terms of Service and any applicable order forms, statements of work, data processing addenda, or business associate agreements (the “Agreements”). By using the Services, you acknowledge that you have read and understood this Policy and agree to be bound by it. If you do not agree, do not use the Services.
This Policy is designed to comply with applicable privacy and security laws, including the GDPR/UK GDPR, the California Consumer Privacy Act (as amended by the CPRA), the Virginia, Colorado, Connecticut, and Utah privacy laws, COPPA, and relevant FTC guidance. Where local law imposes stricter obligations, Intech applies the stricter standard to the extent required.
“Personal information” (or “personal data”) means information that identifies, relates to, describes, or can reasonably be linked with a particular consumer or household. Intech acts as a controller (or “business” under the CCPA) when determining purposes and means of processing for our own Services (e.g., website operations, security, analytics, billing, and marketing). Intech acts as a processor (or “service provider”) when processing personal information on behalf of a customer under a contract (e.g., when our Voice AI handles calls for a customer). Where we act as processor/service provider, we process data only on written instructions from the customer, and the customer is responsible for required notices and data subject requests in that context.
This Policy applies to visitors, trial users, subscribers, paying customers, end users who interact with our AI agents, support contacts, business partners, job applicants, and any individual whose information we collect through the Services or related operations. It does not apply to aggregated, de-identified, or anonymized information that cannot reasonably identify an individual. Intech maintains de-identified data in a form that does not identify a consumer and commits not to re-identify except as allowed by law for testing and verification.
Information you provide directly. We collect information you voluntarily submit: name, business/mailing address, email, telephone, account credentials, preferences, support communications, survey responses, documents and media you upload (including text, images, audio, and related metadata). For transactions we collect billing details and payment tokens via PCI-compliant processors; we do not store full card numbers.
Information collected automatically. When you use the Services we log IP address, device and browser type/version, operating system, referring/exit pages, timestamps, pages viewed, feature usage, crash logs, performance metrics, approximate location (from IP), and data from cookies, pixels, SDKs, and similar technologies for authentication, analytics, fraud prevention, and service improvement.
Information from third parties. We may receive information from analytics vendors, advertising and social platforms (when you connect accounts), payment processors, business partners, affiliates, public databases, and lead providers, processed in accordance with this Policy and applicable contracts.
Certain Services include Voice AI that can place or receive calls, create transcripts, summarize content, and extract structured insights. Depending on configuration, Voice AI may collect audio content (voices of participants), caller IDs, timestamps, duration, and technical metadata. Where recording or transcription is enabled, we process that content to provide the Service (quality assurance, searchable transcripts, analytics, automated workflows).
Consent and recording laws. Call recording/monitoring is governed by one-party/two-party consent laws. If you deploy Voice AI, you are responsible for providing legally compliant disclosures and obtaining required consents from end users and call participants. Intech offers configurable announcements and consent prompts; you must enable and maintain them to satisfy your obligations.
Biometrics. Intech does not create or store biometric identifiers (e.g., voiceprints) unless expressly agreed in writing and only with required consents and statutory safeguards (e.g., BIPA). Where a customer instructs us to enable such features, additional terms govern retention, access, and deletion.
Model training. Intech does not use customer audio, transcripts, or prompts to train public, general-purpose models without your express written instruction. We may use de-identified, aggregated telemetry to improve reliability and security of our systems, and we may apply privacy-preserving fine-tuning within your tenancy if you opt in.
We process personal information to: provide, operate, secure, bill, and support the Services; authenticate users; prevent fraud/abuse; personalize experiences and perform analytics; communicate about accounts, updates, and marketing in line with your preferences and applicable law; conduct research and development including testing and troubleshooting; comply with legal obligations and enforce Agreements; and support corporate transactions (e.g., mergers, financing, or asset sales) under appropriate confidentiality controls.
Where required by law, we rely on consent, performance of a contract, legitimate interests (e.g., security, product improvement, limited direct marketing), legal obligations, and, in limited cases, vital interests.
Identifiers (name, email, IP, device IDs): collected directly/automatically to operate and secure Services, support, and permitted marketing. Sold: No. Shared for cross-context behavioral advertising: Possibly, limited to cookie/device IDs where you opt in; you may opt out at any time. Retention: life of account plus legal holds, or shorter where feasible.
Commercial information (subscriptions, transactions): for billing/fulfillment/support. Sold/Shared: No. Retention: consistent with tax and accounting laws (often 7 years).
Internet/network activity (logs, analytics): to secure, operate, and improve Services. Sold: No. Shared: limited analytics/ads cookies subject to consent. Retention: short–medium operational windows, then aggregated.
Audio/visual (call recordings/transcripts): only when enabled. Sold/Shared: No. Retention: as configured by customer or limited QA windows; deleted or anonymized thereafter, subject to legal holds.
Geolocation (approximate): derived from IP for security and compliance. Sold/Shared: No. Retention: short operational windows.
Professional/employment data (B2B contacts, applicants): relationship management/recruitment. Sold/Shared: No. Retention: business cycle plus legal holds.
We maintain an information security program with administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. Measures include TLS in transit; encryption at rest for appropriate stores; MFA for privileged access; least-privilege and role-based controls; vulnerability management and patching; logging/monitoring; secure SDLC practices; workforce training and background checks for sensitive roles; vendor due diligence; and disaster recovery/business continuity plans.
No system is 100% secure. If we become aware of an incident affecting personal information, we will investigate, mitigate, and provide notifications consistent with applicable law and our contractual obligations.
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal/regulatory obligations (including tax, audit, and litigation holds), to resolve disputes, and to enforce Agreements. When no longer required, we delete or de-identify data using commercially reasonable measures. Customer settings may allow shorter retention windows for certain Voice AI artifacts and logs.
Intech is not a HIPAA “covered entity.” We do not act as a “business associate” unless the parties execute a written Business Associate Agreement (BAA). Customers must not transmit Protected Health Information (PHI) to Intech absent an executed BAA and appropriate configuration. Where a valid BAA is in effect, PHI will be handled solely in accordance with the BAA and applicable law; otherwise, customers remain responsible for filtering PHI and ensuring compliance.
Personal information may be processed in the United States and other countries where Intech or its service providers operate. Where international transfers are subject to GDPR/UK GDPR, we use lawful transfer mechanisms such as the EU Standard Contractual Clauses (and UK addendum) together with supplementary measures as appropriate. By using the Services, you understand your data may be transferred to jurisdictions with different data protection regimes.
The Services may reference or integrate third-party websites, SDKs, APIs, or platforms. Such third parties operate under their own terms and privacy policies. Intech is not responsible for third-party practices and encourages you to review their policies before providing personal information or enabling integrations.
Subject to applicable law, you may have the right to request: confirmation whether we process your personal information and access to such data; correction of inaccuracies; deletion (subject to lawful exceptions); restriction of processing; data portability; and objection to certain processing (including direct marketing). Where processing is based on consent, you may withdraw consent at any time without affecting processing prior to withdrawal.
California (CCPA/CPRA): residents may request access (including categories and specific pieces of personal information), correction, and deletion; opt out of “sharing” for cross-context behavioral advertising; limit use of sensitive personal information; and are protected from discrimination for exercising rights. Intech does not sell personal information for monetary consideration. Where we “share” identifiers with advertising partners subject to your consent, you may opt out anytime, including via an honored Global Privacy Control (GPC) signal.
Virginia/Colorado/Connecticut/Utah: residents may have access, correction, deletion, portability, and opt-out rights for targeted advertising, sale, or profiling in furtherance of decisions producing legal or similarly significant effects. We provide an appeals process for denied requests where required.
EEA/UK (GDPR): individuals have access, rectification, erasure, restriction, portability, and objection rights and may lodge complaints with a supervisory authority. Where consent is the legal basis, you may withdraw consent at any time.
Submitting a request: Email [email protected] or use any privacy request portal we provide. We will verify your identity using information reasonably related to your account or transaction history and may request additional information if needed to protect your data. You may authorize an agent where permitted by law; we may require proof of authorization and your verification. We will respond within legally required timeframes (typically 30–45 days), subject to permissible extensions for complex requests.
The Services are not directed to children under 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child provided personal information to us, contact [email protected] and we will delete it as required by law.
We may use automated processing to support fraud detection, service reliability, routing, summarization, and Voice AI features. We do not engage in solely automated decisions that produce legal or similarly significant effects without appropriate human review where required by law. You may request information about the logic involved and potential consequences, subject to protection of trade secrets and security.
When you apply for a role or engage as a contractor, we collect information such as CV/resume, work history, education, references, and background checks where permitted. Data is used for recruitment, compliance, reporting, and—if hired—managed under our internal employee privacy notices provided separately.
We conduct risk-based due diligence on service providers that process personal information on our behalf and require contractual commitments regarding confidentiality, security, and compliance. Upon request and subject to confidentiality, customers may obtain a current list of subprocessors relevant to their Services and subscribe to change notifications where available.
Browsers may send “Do Not Track” (DNT) signals; no industry standard governs responses and Intech does not respond to DNT signals. In jurisdictions recognizing Global Privacy Control (GPC)
We may modify this Policy to reflect changes in law, technology, or our operations. When changes are material, we will update this page with a new Effective Date and, where legally required, provide additional notice (e.g., email or in-product notification). Continued use of the Services after the Effective Date constitutes acceptance of the updated Policy.
Questions, requests, or complaints regarding this Policy or our data practices may be sent to [email protected]. If you are located in the EEA/UK and believe we have not resolved your concern, you may lodge a complaint with your local supervisory authority (see the European Data Protection Board and UK ICO websites for contact details).
Contractual priority. If a conflict exists between this Policy and a signed agreement (including a Data Processing Addendum or Business Associate Agreement), the signed agreement controls to the extent of the conflict.
No legal advice to customers. This Policy describes Intech’s practices and risk allocations and does not constitute legal advice to customers regarding their own compliance.
State-specific disclosures. Upon request, Intech will provide supplemental state notices tailored to your residency (e.g., California “Shine the Light,” Nevada opt-out of sale). Where required, those notices are incorporated by reference.
Intech Cybersecurity & Services LLC (IntechMedia / IntechMedia24/7)
971 US HIGHWAY 202N #4641
Branchburg, NJ 08876, USA
Telephone: 877-638-1535
Email: [email protected]